Your contract is with Nature and Inter Cultural Expeditions, herein after known
P.O. Box 499-10400,
The terms and conditions of all agreements made with the Company shall be subject to and governed by Kenyan Law. When making a booking you accept that you have read and understand all the booking conditions and agree to abide by them.
We require a completed booking form and a deposit of approximately 30% of the total trip cost, depending on the trip. The person signing the booking form does so on behalf of all other persons mentioned on the form. A contract exists when we issue written confirmation of your booking. We reserve the right to refuse any booking at our discretion.
The full balance of payment is due to 31 days before the departure date of any trip. If this balance is not received the Company reserves the right to treat your booking as cancelled. Travel costs may be affected by external factors beyond our control such as exchange rates, National Park Fees and government imposed taxes. We reserve the right to impose any such surcharges on the cost of the trip. However should any such increases be greater than 5% you will be informed and may cancel your trip within 7 days of notification and be entitled to a full refund of any monies paid.
If you cancel your trip
Cancellation of your trip must be made in writing to us and be signed by the person whose name and signature appears on the booking form. As we may incur considerable costs if you cancel, we will retain your deposit and may impose the following cancellation charges: 31 -15 days before departure – 80%, 14 days or less before departure – 100%. We strongly advise you to take out suitable insurance to cover such potential losses.
If we cancel your trip
If we are forced to cancel your trip for reasons beyond our reasonable control (“force majeure”) we will offer you the choice of a full refund of any monies paid or an alternative trip. The Company will accept no liability for any costs incurred by you for anything other than the monies paid to us for the trip.
Whilst we will make every reasonable effort to adhere to our itineraries you must realize that the nature of adventure travel in Africa may require changes in travel plans for which the Company accepts no responsibility. If you request or require itinerary changes you may be liable for any costs we incur to facilitate these (see Insurance below).
ACCEPTANCE OF RISKS
Adventure travel in Africa and in this matter, Kenya, involves a degree of risk. Such risks may include among others, injury, death, disease, accident, loss of property, inconvenience, delays and discomfort. Please understand that you must accept these potential hazards and that the Company will not be liable for any such risks or claims. The Company will also not be liable for the consequences of strikes, industrial action, wars, civil strife, terrorist activity, adverse weather conditions, natural disasters, other untoward occurrences or any uninsured losses of your property.
You must be adequately insured for any trip as a condition of booking. This should include cover for personal accident and medical expenses, including repatriation, and you are strongly advised to include cover for cancellation, curtailment and loss of property. Please carry a copy with you on the trip and leave a copy with a relative in your country of origin.
Our leaders and guides are there to ensure your trip runs as smoothly as possible. They will at all times be acting in the best interests of the group. Should the behavior of any member of the group jeopardize the safety and well-being of the group, the leader, or other company representative, may ask that member to leave without recourse to any refund. By signing the booking form you indicate acceptance of the leader’s authority to make such decisions affecting the group and individuals.
If you have any complaint against the Company you should in the first instance inform the trip leader or relevant company representative whilst on the trip so that the complaint may be addressed, and where possible dealt with to your satisfaction. Any further complaint must be made in writing to the Company within 14 days of the end of the trip.
PS: Unless otherwise stated, all costs will be based on rate negotiated and agreed upon between you and the company (in writing) and NO hidden and Surprise charges.